Privacy Policy

This privacy statement applies to all personal data we process through www.murdermysterykit.com and to everyone who has contacted us or visited our website: visitors, customers, and business contacts. Personal data is any information that can be traced back to you as an individual, such as your name, email address, IP address, or browsing behavior.

Jada Games B.V., trading as Murder Mystery Kit, located at Beiaardiershoeve 413, 7326 TD Apeldoorn, the Netherlands, registered with the Netherlands Chamber of Commerce under no. 42142060 (VAT ID NL869905211B01), is the controller responsible for the use of your personal data as described in this privacy statement. You can reach us at info@murdermysterykit.com.

We process the personal data of everyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts of our partners.

We receive your data directly from you as soon as you:

• visit our website
• place an order
• create an account
• sign up for our newsletter
• contact us by email or through the website

Depending on how you use our website, we use the following data:

• name
• email address
• billing address
• phone number
• order history and payment status (your full payment details are handled by our payment providers and never stored by us)
• IP address and browsing behavior, through cookies

We use your personal data only for purposes we are permitted to use it for:

• processing your order and delivering your game to your email address
• providing customer service and handling questions or complaints
• sending our newsletter, if you signed up for it (you can unsubscribe at any time)
• showing and measuring relevant advertising, where you have consented to this
• complying with the law, such as retaining records for the tax authorities

We retain your personal data for as long as we are required to do so by law and for as long as necessary for the purposes described above. Order and invoice data is retained in accordance with the statutory retention period of seven years that applies to us. After that, data is retained solely in anonymized form for statistical purposes or to handle any remaining complaints or legal matters. If you would like to know more about specific retention periods, contact us.

We never sell your personal data. We share your data only with service providers that we need to run our store, and only to the extent necessary:

• payment providers: Mollie, Stripe, PayPal, and Klarna, to process your payment
• email marketing: Mailchimp, to send our newsletter and order-related emails
• Google services: Google Analytics, Google Ads, Google Merchant Center, Google Search Console, and Google Tag Manager, for website analytics and advertising
• Meta, for advertising and measurement
• our hosting provider, which stores our website and its data

These parties process your data on our behalf or under their own responsibility, and are bound by data processing agreements or their own obligations under privacy law.

We store your data within the European Economic Area (EEA) where possible. Some of the service providers listed above are based in the United States or process data there. In those cases, transfers take place under recognized safeguards, such as the EU-US Data Privacy Framework or standard contractual clauses.

We have taken significant organizational and technical steps to secure your data, including securing our systems and communication channels. Your data is only accessible to people who are authorized to use it. If you have questions about our security measures, contact us.

Because we use your personal data, you have the following rights:

• right to information: we must explain clearly what we do with your data
• right of access: you may ask to see the data we have about you
• right to rectification: you may ask us to correct inaccurate or incomplete data
• right to object: you may object to the use of your data, including for direct marketing
• right to data portability: you may ask us to transfer your data to you or another organization
• right to restriction: you may ask us to limit the use of your data
• right to be forgotten: you may ask us to delete all data we have about you, except data we are legally required to retain (for example, for the tax authorities)

Send your request to info@murdermysterykit.com. We will respond within 30 days; for complex or multiple requests we may take longer, in which case we will contact you within 60 days at the latest. We may ask you to verify your identity first.

If you live in a US state with a consumer privacy law, such as California, you may have additional rights, including the right to know what personal information we collect about you, the right to access or delete that information, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of personal information for targeted advertising purposes.

We do not sell your personal information for money. The use of advertising cookies (Google, Meta) may qualify as "sharing" under some state laws; you can opt out by declining or adjusting cookies, or by emailing us at info@murdermysterykit.com. We will never treat you differently for exercising your privacy rights.

A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• functional cookies, such as session and login cookies
• analytical cookies (Google Analytics), to understand how our website is used
• advertising cookies (Google Ads, Meta), to show and measure relevant advertising

You control which cookies we may use through your cookie settings. Advertising cookies are only used where you have consented to them.

Our website is not directed at children. We do not knowingly collect personal data from children under 13; if you believe we have done so, contact us and we will delete the data. If you are under 18, you need permission from a parent or guardian to use our website.

This privacy statement is governed by the General Data Protection Regulation (GDPR) and the general rules of Dutch law. For US residents, the consumer privacy laws of your state may also apply, as described above.

If you have a complaint about how we handle your data, contact us at info@murdermysterykit.com and we will work with you to resolve it. You may also submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or, as a last resort, take the matter to court.