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Frequently Asked Questions About Murder Mystery Games
Order
How do I order a murder mystery game?
Browse our collection of murder mystery games and choose the story that's right for your group.
Click Order Now, complete checkout, and your game will be delivered directly to your inbox.
How can I pay for a murder mystery?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
If you have any questions or experience any issues while ordering, please contact us. We're happy to help.
Can I return a murder mystery game?
Because our games are delivered as digital products, we cannot accept returns or offer refunds once the files have been delivered.
If you experience a problem with your order, please contact us and we'll do our best to resolve it.
Can I order a custom murder mystery game?
At this time, we don't offer custom-written murder mystery games. Creating a new mystery requires extensive writing, testing, and balancing to ensure the story, clues, and characters work together seamlessly.
Fortunately, we offer a growing collection of unique murder mystery games in a variety of themes and settings, making it easy to find the perfect mystery for your group.
Delivery
What is the delivery time for a murder mystery game?
Instantly. As soon as your order is complete, your game will be delivered directly to your inbox so you can start planning right away.
How will I receive my game?
Your murder mystery game will be delivered by email. In fact, you can order just minutes before your event and still have everything you need to play.
I entered the wrong email address
No worries, it happens! Simply contact us, and we'll help you access your order.
If your event is happening soon, please email us as quickly as possible. We regularly monitor customer emails outside of normal business hours and will do our best to assist you.
I didn't receive my game
First, check your spam, junk, or promotions folder, as automated emails occasionally end up there.
If you still can't find your order, contact us and we'll make sure your game is delivered.
I can no longer download my game
Your download link remains active for six months after purchase. If you forgot to download your game and the link has expired, don't worry; just contact us and we'll be happy to send you a new download link.
How long after ordering can I play?
You can play as soon as you receive your game. Most groups are up and running within minutes. If you'd like, you can send character assignments to your players ahead of time so everyone arrives in character.
Murder Stories
Is a murder mystery game right for our group?
Absolutely! Most people enjoy a good mystery, and our games are designed for players of all experience levels. Whether your group loves games or is trying one for the first time, the suspense, teamwork, and surprises make for a memorable experience.
Do I need a game host?
No. Our virtual detective guides players through the mystery, presents new evidence, and keeps the game moving.
That said, if you have an extra person who isn't playing, they can certainly help host the event if you'd like.
When will new games be released?
We're always working on new mysteries. Join our email list to be the first to hear about new game releases, special offers, and updates.
Do you offer other party games?
Not yet, but we're working on it! We're developing additional group games and interactive experiences. Sign up for our newsletter to stay informed about future releases.
Can I change a character's gender?
No. Our stories are carefully written around specific characters, relationships, and plot details, so character genders cannot be changed.
That said, many groups find it fun to play a character of a different gender, and it often adds to the entertainment.
What is the recommended age?
Most games work best for ages 13 and up. Younger players may also enjoy participating when playing alongside adults.
If you're unsure whether a game is appropriate for your group, feel free to contact us for recommendations.
How long does a game last?
Most games take between 2 and 4 hours to complete, depending on group size and how deeply players engage with their characters.
Want a shorter experience? Set time limits for each round to keep the game moving.
Can I play the same game more than once?
Since players will know the solution after completing the game, it isn't designed for replay with the same group.
However, you can absolutely host the same game again for a different group of players.
Can I change the number of players after ordering?
Yes. Every game includes instructions for adjusting the player count, making it easy to accommodate last-minute additions or cancellations.
Can't find your question here?
Please contact us and we'll be happy to help.
Contact us info@murdermysterykit.com · 9:00 AM – 5:00 PM (Monday through Friday)Frequently Asked Questions About Murder Mystery Games
Order
How do I order a murder mystery game?
Browse our collection of murder mystery games and choose the story that’s right for your group.
Click Order Now, complete checkout, and your game will be delivered directly to your inbox.
How can I pay for a murder mystery?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
If you have any questions or experience any issues while ordering, please contact us. We’re happy to help.
Can I return a murder mystery game?
Because our games are delivered as digital products, we cannot accept returns or offer refunds once the files have been delivered.
If you experience a problem with your order, please contact us and we’ll do our best to resolve it.
Can I order a custom murder mystery game?
Delivery
What is the delivery time for a murder mystery game?
Instantly. As soon as your order is complete, your game will be delivered directly to your inbox so you can start planning right away.
How will I receive my game?
Your murder mystery game will be delivered by email. In fact, you can order just minutes before your event and still have everything you need to play.
I entered the wrong email address
No worries, it happens! Simply contact us, and we’ll help you access your order.
If your event is happening soon, please email us as quickly as possible. We regularly monitor customer emails outside of normal business hours and will do our best to assist you.
I didn't receive my game
First, check your spam, junk, or promotions folder, as automated emails occasionally end up there.
If you still can’t find your order, contact us and we’ll make sure your game is delivered.
I can no longer download my game
Your download link remains active for six months after purchase. If you forgot to download your game and the link has expired, don’t worry; just contact us and we’ll be happy to send you a new download link.
How long after ordering can I play?
Murder Stories
Is a murder mystery game right for our group?
Do I need a game host?
No. Our virtual detective guides players through the mystery, presents new evidence, and keeps the game moving.
That said, if you have an extra person who isn’t playing, they can certainly help host the event if you’d like.
When will new games be released?
Do you offer other party games?
Can I change a character's gender?
No. Our stories are carefully written around specific characters, relationships, and plot details, so character genders cannot be changed.
That said, many groups find it fun to play a character of a different gender, and it often adds to the entertainment.
What is the recommended age?
Most games work best for ages 13 and up. Younger players may also enjoy participating when playing alongside adults.
If you’re unsure whether a game is appropriate for your group, feel free to contact us for recommendations.
How long does a game last?
Most games take between 2 and 4 hours to complete, depending on group size and how deeply players engage with their characters.
Want a shorter experience? Set time limits for each round to keep the game moving.
Can I play the same game more than once?
Since players will know the solution after completing the game, it isn’t designed for replay with the same group.
However, you can absolutely host the same game again for a different group of players.
Can I change the number of players after ordering?
Contact
Can't find your question here? Please contact us
- info@murdermysterykit.com
- 9:00 AM – 5:00 PM (Monday through Friday)
- Instant access
- Ready to play in minutes
- Perfect for any group
- Immersive storylines
Sign up for the
Murder Mystery newsletter
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